- Purpose

- Acceptance of general sale conditions

- Customer’s obligations

- Purchase methods

- Payment

- Invoicing

- Delivery of products

- Guarantee and defective products

- Right of withdrawal

- Privacy

- Information and complaints

- Governing law and jurisdiction

- Cancellation of orders


The purpose of these “Terms and conditions of sale” is the purchase of products via the Internet from the website "pannacrema.com" owned by PANNACREMA. Purchase is reserved to direct user Customers, with the exclusion of parties such as merchants, wholesalers, retailers, professionals, etc. intending to resell the products to third parties. Each purchase transaction is governed by the provisions of Legislative Decree no. 185/99 (implementing Directive 97/7/EC on the protection of consumers in respect of distance contracts) and, with regard to the protection of personal data confidentiality, is subject to the regulations under Legislative Decree no. 196 of 30 June 2003 (Privacy Code).

Acceptance of the terms and conditions of sale 

By confirming the purchase order, the Customer unconditionally accepts the terms and conditions of sale reported below, declaring that he/she has read and accepted the indications provided to him/her, and also acknowledging that PANNACREMA shall not be bound to different conditions unless they have been previously agreed upon in writing.

Customer's obligations 

These terms and conditions of sale must be read online by the Customers of pannacrema.com before they issue their purchase orders.

Purchase methods 

Pannacrema.com is a website for the online sale of shaving products and more in general of beauty products and cosmetics. The products – as illustrated and described in the relevant descriptive and technical sheets - shall be purchased by the Customer at the price shown on the website when confirmation of the order is sent, in addition to the delivery fees indicated at the moment of purchase. All prices are inclusive of taxation. Before confirming the purchase, the Customer shall receive a summary of the unit cost of each product chosen, the total cost if more than one product is purchased, and the related delivery fees. At the end of the transaction and after confirming the purchase, the Customer shall receive an email message containing the date, the overall amount of the order and the details of the order.    


Payment of the purchased products and related delivery fees must be made by the Customer upon confirmation of the order by bank transfer or PayPal. If PayPal is chosen, the Customer’s credit card details shall not be handled by PANNACREMA but by PayPal, which uses encryption to guarantee protection from fraud in compliance with current banking procedures. If paying by bank transfer, the order number must be entered in the description of payment. 


All sale transactions by PANNACREMA are exclusive of VAT pursuant to article 1(100) of the 2008 Financial Law and article 27(1)(2) of Decree Law no. 98 of 6 July 2011. For the same reason, PANNACREMA is exempted from issuing invoices or tax receipts. Should Customers require an invoice, they must explicitly make such request when entering the order, in the specific comments field. In this case, Customers must have correctly registered their invoicing details (company name or name, tax code and/or VAT number).

Shipping and delivery of products 

The products purchased by the Customer shall be delivered by a courier appointed by PANNACREMA to the delivery address indicated by the Customer in the order. Products shall be delivered during business days, i.e. from Monday to Friday, except on bank holidays. Delivery may be split into partial deliveries, depending on cases. The postal services used do not usually phone ahead before delivering or handle specific delivery times.  As an indication, with no obligation for PANNACREMA and subject to availability of the product and to any reasons of force majeure, PANNACREMA shall deliver the goods to the courier within 48 hours, from the first business day following the date on which payment is received. Delivery costs are directly proportional to the weight of the goods ordered and are automatically calculated by the website’s e-commerce software. Duties and taxes are not included in the price of the goods and are not included in the overall shipping costs. If you are buying from a non-EU country, you are liable to Customs and Excise Duty payments. The goods would normally be held by the Customs Authority at entry, pending the payment of duty and tax. Delivery is carried out using a courier providing traceable services. PANNACREMA shall not be liable if the goods do not reach the Customer for any reason whatsoever, or if they reach the Customer in a damaged state or with significant delay. For orders that benefit from free shipping, PANNACREMA reserves the right to choose the shipping service more suitable or preferred; in this case, the customer's choice about the carrier might be ignored. Delivery times shown are indicative only and are not binding on PANNACREMA.

Guarantee and defective products 

The products purchased on pannacrema.com are subject to the regulations, to the extent applicable, set out in the Consumers’ Code, Legislative Decree 206/2005 on sale contracts and guarantees on consumer goods and, although not expressly mentioned, to the specific provisions laid down in the Italian Civil Code. These guarantees shall be applied to products affected by defects of conformity: a product is NON-CONFORMING when its technical features differ from those declared, when it does not match the product ordered, or when all or some of its parts are missing.     

Right of withdrawal 

Purchases made from pannacrema.com are governed by the Italian law on mail-order services. If the Customer places a wrong order (the Customer no longer wants the product ordered and received), he/she shall have 10 (ten) days time, from the date of delivery, to exercise the right of withdrawal and return the product. Pannacrema.com fully accepts returned items, provided they are in perfect condition, have not been used and are in their original packaging, and refunds the entire amount paid except for packaging and shipping expenses, as provided for by Italian law.


The personal data that Customers provide and will provide during the transactions shall be processed to implement the obligations resulting from the purchase contract they are a party to, and to comply with the requirements laid down by law, regulations or EU legislation. Customers’ personal data are processed for promotional and advertising purposes only if expressly authorised by the Customer in advance by “clicking” on the specific box of the registration form.

Information and complaints 

For any information or complaint, Customers may contact pannacrema.com at the online Customer Service page.

Governing law and jurisdiction 

This contract is governed by the Italian law. For any dispute that should arise regarding the validity, interpretation or execution of this contract, the Court of competence shall be the place of residence or domicile of the consumer, if in Italy. In the event of foreign customers, the Court of Rome shall be the place of jurisdiction.

Cancellation of orders 

PANNACREMA reserves the right to cancel an order or article of an order if the following occur:

  1. Articles that cannot be delivered for any reason whatsoever.
  2. Credit card fraud.
  3. Incorrect use or transfer to third parties of discount coupons.
  4. Fraud against PANNACREMA or pannacrema.com.

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